Referral Scheme FAQs

How does the referral scheme work?

Here’s how you can referrer your friends to earn credit to spend on your
next purchase:

  1. Sign in to your account and head to your custom referral page here
  2. Click on any of the social media icons to share your unique code to your friends
  3. Once your friend (s) have completed their order we will send you an email to let
    you know that your $2.50 credit (4 Referrals adds up to 1 Pop! Vinyl) is in your 
    account and ready to be spent.

your friend can insert your unique code at the basket where they will be asked
to login to verify they are a new customer. Once they have created their
account and they meet the special offers necessary requirements to take
advantage of the offer they can proceed to checkout

How can I see how many friends I have referred and
how much credit I have?

At the top of
your account section we will display both the number of people
you have referred and the amount of credit you have earnt through the referral
scheme. Additionally, you will be able to see the same information on your
referral page.

How long does it take to receive my reward for a

Rewards will be received within 24 hours after the despatch
date of your friends order.

When will my awarded credit expire?

All rewarded credit that you receive will expire after 12

Will I receive any emails regarding the referral

When you are awarded credit, you will receive an email that
will advise you how much credit you have earned.

Will I still get credit if my friend signs up using
a different email address?

As long as your friend signs up for an account with either
the referral link or your unique code, you’ll earn referral credit. The email
address you referred used to sign up doesn’t need to be the same as the email
address to which you sent the referral invitation.

If your friends receive multiple referrals from multiple
senders, only the sender of the referral link used when they create their
account will earn credit.

Here at popinabox we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us via:


The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). We endeavor to respond to all emails within 1 working day. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place. 

If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team.

PHONE: (8444335151)

Monday to Thursday: 6am to 9pm MST

Friday: 6am - 5pm MST

Saturday: 8am - 5pm MST
Sunday: Closed


We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. 

Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.